This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service, and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to respond to Your enquiries, provide and improve the Service, and run our business. By using the Service, or by sending Us Your information through a form, a call, an email or a message, You agree to the collection and use of information in line with this Privacy Policy.
We handle Personal Data in line with the Information Technology Act 2000, the rules made under it, and the Digital Personal Data Protection Act 2023, as they apply to Us from time to time.
Interpretation and Definitions
Interpretation
Words that start with a capital letter have the meanings set out below. These meanings apply whether the word appears in the singular or the plural.
Definitions
For the purposes of this Privacy Policy:
- Account
- A unique account created for You to access our Service or parts of our Service, where we offer one.
- Affiliate
- An entity that controls, is controlled by or is under common control with a party, where control means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Company
- Referred to as "the Company", "We", "Us" or "Our" in this policy. It means Voxelcore India, operated by [Registered Company Name], Registered Office: [Address Line], [Locality], [City], [State] [PIN Code]. For the purposes of Indian data protection law, the Company is the entity that decides why and how Your Personal Data is processed.
- Cookies
- Small files placed on Your computer, mobile device or any other device by a website, holding details of Your browsing on that website among their many uses.
- Country
- India.
- Device
- Any device that can access the Service, such as a computer, a mobile phone or a digital tablet.
- Personal Data
- Any information that relates to an identified or identifiable individual.
- Service
- The Website, together with the enquiry, quoting and communication channels we run through it.
- Service Provider
- Any person or business that processes data on behalf of the Company. It means third party companies or individuals we use to run the Service, provide the Service for Us, perform services related to the Service, or help Us analyse how the Service is used.
- Usage Data
- Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself, for example the length of a page visit.
- Website
- Voxelcore India, accessible from https://voxelcore.in/.
- You
- The individual accessing or using the Service, or the company or other legal entity on whose behalf that individual is accessing or using the Service, as applicable.
Types of Data We Collect
Personal Data
While using Our Service, We may ask You for certain personally identifiable information that can be used to contact or identify You. This includes information You give Us when You fill in a contact form, the quote pop up form or any other enquiry form on the Website, when You call or email Us, or when You message Us. It may include, but is not limited to:
- First name and last name
- Email address
- Phone number and country code
- Company name, if You choose to give it
- The service You are interested in
- Your message and the project details You share
- Files You upload, such as CAD, STEP and STL models, drawings, sketches and photographs
- Billing and delivery details when You place an order, such as billing address, delivery address and GST number
- Records of our calls, emails and messages with You
- Usage Data
Usage Data
Usage Data is collected automatically when You use the Service.
Usage Data may include information such as Your Device's Internet Protocol address (for example, IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
How We Use Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To respond to Your enquiry and prepare Your quote: to review Your files, recommend a process and material, and send You pricing and lead times.
- For the performance of a contract: to carry out the design, manufacture, quality checks, invoicing and dispatch of the parts, products or services You have ordered, including GST compliant invoicing.
- To contact You: by email, telephone calls, SMS, WhatsApp or other equivalent forms of electronic communication about Your enquiry, Your order, updates or informative communications related to the services You have asked about. When You send an enquiry, We may also send You an automatic confirmation by email and, where enabled, by SMS to the phone number You gave Us.
- To manage Your requests: to attend to and manage Your requests to Us.
- To provide You with news, special offers and general information about other goods, services and events We offer that are similar to those You have already purchased or enquired about, unless You have opted not to receive such information.
- To keep the Service safe: to detect, prevent and investigate spam, fraud, misuse and security incidents.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution or other sale or transfer of some or all of Our assets.
- To meet legal obligations: such as tax, accounting and other requirements under Indian law.
- For other purposes: such as data analysis, identifying usage trends, measuring the effectiveness of our campaigns, and evaluating and improving our Service.
Files and Designs You Send Us
Many of our customers send Us drawings, CAD models and product designs that are valuable business information. We treat every file You send Us as confidential.
- We use Your files only to review Your enquiry, prepare Your quote and make Your parts.
- We do not use Your designs for any other customer, and We do not show them in our marketing or showcase without Your written permission.
- We are happy to sign a non disclosure agreement before You share sensitive files. Please ask Us when You send Your enquiry.
- We may keep Your approved files and production specifications on record so that a repeat order comes back identical to the first. You can ask Us to delete them at any time, subject to Section 07.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to answer Your enquiry, deliver Your order, comply with our legal obligations (including tax and accounting records under Indian law), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of Our Service, or We are legally required to retain it for longer.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This means Your information may be stored on computers and servers, including those of our Service Providers, that are located outside India, where data protection laws may differ from those in Your state or country.
Where the law allows, Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to make sure Your data is treated securely and in line with this Privacy Policy. No transfer of Your Personal Data will take place to an organisation or a country unless adequate controls are in place, including the security of Your data and other personal information.
Your Rights and Choices
Under applicable Indian law, You have rights over Your Personal Data. These include the right to:
- Access a summary of the Personal Data We hold about You and how We are using it.
- Correct or update Personal Data that is inaccurate or incomplete.
- Delete Your Personal Data, or ask Us to help delete it, when it is no longer needed for the purpose You gave it for.
- Withdraw Your consent at any time, including by opting out of marketing emails and messages using the link or instructions in the message, or by telling Us directly.
- Raise a grievance with Us about how We handle Your Personal Data, using the details in Section 14.
- Nominate another person to exercise Your rights on Your behalf if You die or are unable to act for Yourself.
Our Service may give You the ability to delete certain information about You from within the Service. You may also contact Us to request access to, correct or delete any personal information You have given Us. We may need to verify Your identity before We act on a request.
Please note that We may need to keep certain information when We have a legal obligation or another lawful reason to do so, for example invoices and tax records.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will give notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if the law requires it or in response to valid requests by public authorities, such as a court or a government agency.
Other Legal Requirements
The Company may disclose Your Personal Data in the good faith belief that this action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us. We use reasonable security practices and procedures to protect it, including limiting access to Your files and enquiry details to the people who need them to do their work.
No method of transmission over the internet, and no method of electronic storage, is completely secure. While We work to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service is meant for businesses and adults, and does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You know that Your child has given Us Personal Data, please contact Us. If We learn that We have collected Personal Data from anyone under the age of 18 without verifiable parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and the law requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us, including WhatsApp and social media pages. If You click a third party link, You will be taken to that third party's site. We strongly advise You to review the privacy policy of every site You visit.
We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third party sites or services.
Grievance Officer
If You have a concern or a complaint about how We handle Your Personal Data, You can write to Our Grievance Officer. We aim to acknowledge Your complaint promptly and to resolve it within one month of receiving it.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will tell You about any changes by posting the new Privacy Policy on this page.
We will let You know by email, a prominent notice on Our Service, or both, before the change becomes effective, and We will update the "Last updated" date at the top of this Privacy Policy.
We advise You to review this Privacy Policy from time to time for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If You have any questions about this Privacy Policy, You can contact Us: